Ivr Programmer - (Clarks Summit, PA)

AVAYA VOIP extensive background in contact center operations, contact center technologies and contact center strategies. The applicant must also possess background in software engineering, deployment and maintenance. Management of cross-functional teams as well as departments is required. current expertise of contact center technologies with an emphasis on Avaya solutions Support Avaya Infrastructure ensuring platform is fully operational and meets documented Service Level objectives. Background with Avaya Framework and Avaya IVR tools such as Dialog Design, Eclipse Framework, Computer Telephony Interfaces and Nuance Speech Platform. Support/Implement periodic upgrades of the Avaya Infrastructure as required. Includes both patch updates and full version upgrades. Implement, document, and maintain Avaya Voice Portal IVR Applications for all business units. Support business requests for routing changes using the necessary process controls to ensure production operation is not at risk.