Associate Product Support Specialist - (Vienna, VA)

Job description/Company: A revolutionized home security provider is seeking sharp Call Center Representatives to join their Product Support team. If you have previous call center experience with a customer-focused mentality and the expertise to multitask and solve problems, APPLY NOW or call to learn more. This position offers a aggressive compensation with five weeks paid training! Responsibilities: Assist new customers via telephone while they set up their equipment in their home through their DIY self-install model Provide in-depth assistance over the telephone to customers with questions Perform system configurations and verification, account activation and customer orientation Work with the team to resolve cases within 24 hours Guide customers through integrations of video cameras with their home broadband network Monitor open case queue and work load/priorities Requirements/Experience Profile: Good written and spoken communication abilities Positivity - bring a smile and a 'can do' attitude Expertise to