Customer Care Representative English and Bilingual - (Nitro, WV)

Working at home can be an ideal situation from saving you money on gas & work clothes to allowing you to spend more time with your family during non-work hours. But unfortunately, most Work-at-Home Opportunities that sound too good to be true usually are. We are looking for applicants with a great customer focus, computer proficiency, great communication expertise and strong attention to detail. This is a permanent, full-time position. In this role, you will be responsible for handling inbound calls from customers regarding wireless handset insurance claims. You will: Answer incoming calls from customers regarding their insurance policies Walk customers through claim procedures when necessary Provide one call resolution Follow up with customers when needed either via email or callback Ensure all company required procedures are followed Provide pertinent and timely details to all customers PERKS: You will be an employee not an independent contractor Keep the same shift for six months Two weeks of vacation