Customer Service-Contract - (Monroeville, PA)

Customer Care " On-line Automotive Consultant Our agents who are currently servicing this campaign love to provide service to this client because of the diverse duties involved. As an agent for this client, youll be providing chat support, email support and phone support which makes for an exciting and interesting day. This is not a sales job, its a customer service job. With our client, a leading on-line direct car retailer, buying a vehicle is literally just a few clicks away. In between those clicks customers have questions. Our agents reach out to prospective car buyers to support their purchase. These customers have already expressed an interest in buying an automobile. We are returning phone calls and following up on leads. Our role is not to sell the car, but to answer customer questions about the vehicle they are interested in purchasing. Agents are not expected to be experts in cars, they are expected to reassure customers about the condition of the vehicle, warranty and delivery details.