Virtual Customer Service Manager-French/English - (Brookshire, TX)

Virtual Customer Service Manager-French Multilingual Exciting opportunity for a seasoned manager to come in and help build our virtual French Multilingual team! Mommy Jobs On-line (mommyjobsonline.com) is looking for the right applicant that has experience developing leaders and motivating teams, a strong sense of urgency, and the expertise to improve operational efficiency through process improvement. Other critical success factors for this role include great problem-solving skills and the expertise to think outside the box to resolve customer issues. The perfect candidate has experience leading virtual teams and demonstrates the expertise to roll up his/her sleeves to help customers and deliver results. Position duties: Manages a team of 12- 18 virtual consultants at varying skill levels Supervises Sales and Service Consultants answering calls and/or emails from customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status and back order inquiries