Usps-ngen-enterprise service desk specialist sr, secret clearance|tier ii - (New Orleans, LA)

Apex Systems is looking for a Service Desk Specialist in New Orleans! The position is an ongoing contract role in support of a government client. If you are interested, please send your resume to [Click Here to Email Your Resume]. Qualifications: -Active Secret Clearance -Security+ (CE) certification -3yrs of customer service background -2yrs of IT / ticketing background -Receive and provide tier-1 support for incoming communications (calls, emails, voicemail, and web service request and incident records) and provide staffing resources to maintain adequate coverage for 24/7 operations. -Assist users in the area(s) of password reset, desktop application support (Microsoft -Office products, Internet Explorer, and Adobe), Windows operating system troubleshooting, and basic print and scanner support. -Update the knowledge base of applications, systems, or program interrelationships, to assist with resolution of tickets.