Desktop support technician - (Temple, TX)

Desktop Support Specialist (ITOPSSDS2) General Summary: This is an entry-level position into the info technology field. This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades. Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This job requires excellent customer interaction skills both verbally and orally. Essential Duties & Responsibilities: Install, configure, maintain, trouble-shoot PC hardware and software and provide user level technical support on applications and off the shelf Microsoft products. Follow stepped procedures for a variety of repetitive upgrade situations. Perform administrative functions and inventory control as required. Monitor trouble tickets system and respond to all trouble reports within established goals.