Help Desk Support Technician II - (Gaithersburg, MD)

The Humane Society of The United States (HSUS), the nation's largest animal advocacy organization is seeking a Help Desk Support Technician II for our Details Technology (IT) department. The main responsibility of this position is to provide technical assistance and training to system users. This position will be responsible for: Responding to users' request for assistance by phone and in person, generally handling routine technical issues while seeking guidance on more advanced issues; Installing and modifying personal computer hardware, software, and peripherals; Diagnosing hardware, software, and operator problems and takes remedial actions or recommends procedural changes as well as performing more complex remediation tasks in order to resolve issues; Receiving guidance/supervision on new assignments but normally works independently on mastered tasks; Providing support for all IT products and services to include answering questions, troubleshooting problems