Customer Service, Fraud Specialist 1 - (Grafton, WI)

Together we elevate the everyday, creating products and experiences that inspire the individual in all of us. We do more than sell clothes. Were a brand with a heart, a culture of family. We value people who lean in, take initiative, and feel empowered. Come grow with us. As a Customer Support Fraud Specialist, you will review online orders to minimize and prevent loss. You will take inbound calls from customers and internal partners and call out to customers and financial institutions to verify payment details. You will work under general supervision and demonstrate the ability to problem solve and make sound decisions based on details obtained through research and thorough analysis. Reasons to love working with us Fantastic Benefits Awesome Employee Discount Generous Paid Time Off Your responsibilities: Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools. Make outbound and receive inbound calls to limit fraud.