Technical Support Representative - Tier l - (Ontario, OR)

GTL is seeking a Technical Support Representative - Tier l to join our team in our Tech Support department. The Tier one Tech is the 1st line of technical support and will be responsible for answering and resolving technical support issues that our customers are encountering with GTL products. We are a seeking candidates who thrive in a fast-faced environment. The perfect candidate will be team oriented, able to work on multiple tasks simultaneously, exude excellent research and communication expertise, and be able to document thoroughly. The position will be based at our office located in Ontario, OR. Responsibilities: Answer customer phone calls, assist callers with a variety of issues over the phone, including software and hardware troubleshooting Provide technical support of GTL products for customers, business partners, and internal employees Accurately document & record technical support calls and events (Call receipt, documentation entry, tracking, follow-up