Associate Service Technician - Kentwood, MI - (Holland, MI)

Job overview Responsible for providing excellent customer service and driving customer loyalty, quality and overall satisfaction by servicing, programming, configuring, dismantling, reconstructing, converting, and trouble-shooting existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control. Service Technician Drives customer loyalty by exceeding customer's expectations through the system service and maintenance process and meeting customer commitments. Meets customer commitments by arriving within estimated time of arrival. Services, programs, configures, dismantles, reconstructs, converts, and trouble-shoots existing security and site automation solutions including, but not limited to, fire and carbon monoxide detection, networking, hosted video solutions, and access control. Follows and completes required processes of wired and wireless technology and connection procedures.