Customer Service Agent - (New York, NY)

Responsibilities and Duties: Greet customers in a friendly, and professional manner using company procedures. Listen attentively to customer needs and concerns. Clarify customer qualifications; probe for and confirm understanding of needs. Meet customer qualifications by providing personalized solutions. Confirm customer understanding of the solution and provide additional customer education as needed. Prepare complete and accurate work on customer file. Communicate effectively with individuals/teams in the program to ensure high-quality. Participate in activities designed to improve customer satisfaction and business performance. Handle provider inquiries Perform retention efforts for all lines of business. Applicant Profile: Knowledge of basic computer operations/Expertise to type quickly Willingness to work shifts, as needed Expertise to learn strong customer service orientation Dependable with proficient attention to detail Good listening skills