Help Desk Technician III - Temp - Hire - (Oakland, CA)

Overview This position is part of the Service Desk Operations team to support documenting, troubleshooting, resolving, and prioritizing incoming service desk requests; will provide end users with technical support of company computers, applications, printers, telephones, and other related technologies. The incumbent in this position will be able to research and resolve difficult and complex problems. Service Desk hours are Monday through Friday from 8:00 am to 5:00 pm Pacific Time. After-hours and weekend support are on a rotating shift within the team. Responsibilities first line of support for incoming service desk requests, triage issues and ign tickets to appropriate resource. Responsible for resolving complex hardware/software/network problems reported to the Service Desk by phone, e-mail, or in person. Identify support request trends and develop preventative solutions. Follow standard service desk operating procedures to accurately log all requests using our in-house tracking system.