Entry Level Help Desk Technician - (Downingtown, PA)

Due to growth and internal promotions our team is looking to bring on a new Help Desk Technician in our Malvern, PA Corporate Office. The right person has the ability solve IT problems in a timely manner, document known issues and solutions, work with project teams to gather product and process knowledge, and escalate (when necessary) to minimize computer downtime for DaVita teammates, partners, and customers. This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support. The Role Using advanced IT Knowledge, tools and issue solving abilities, determine, diagnose and solve computer-related issues Provide on-call support as scheduled during non-business hours Log and document trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledgebase practices Communicate with customers