Help Desk Specialist (Monsey,NY) - (Yonkers, NY)

As an IT Helpdesk Specialist you will be responsible for: Responding to requests for technical istance in person, via phone, or electronically Installing software and updating hardware Diagnosing and resolving technical hardware and software issues Researching questions using available information resources Advising users on appropriate actions Following standard helpdesk procedures Logging all helpdesk interactions Administering helpdesk software Re-directing problems to the appropriate resource The ideal candidate will possess the following skills and abilities: 3-5yrs of experience Proficiency in Windows 7, Windows 8 and Ms office Basic Network Troubleshooting skills PC Imaging Familiar with mobile device (phone/tablet) setup and use Excellent customer service skills Ability to work outside normal business hours if required to include evenings and weekends *sa ociated topics: istance, deskside, desktop, help, details technology analyst, service, technical support specialist, technician, technician i