Help Desk/Technical Support ociate - (Lansing, MI)

Job Opportunity Job ID: 12603 Technical and Customer Support Description: Positions Location: Lansing, MI Position summary General Purpose of Job: Under general supervision, provides Level II (field) support to end-users for PCs, hardware, software and peripheral devices. Handles problems that the Level I (phone) support is unable to resolve. May interact with network services, desktop services and applications teams to correct problems and identify issues. Simulates or recreates user problems to resolve operating difficulties. Essential Duties: This job overview is intended to cover the minimum essential duties igned on a regular basis. ociates may be asked to perform additional duties as igned by their leader. Leadership has the right to alter or modify the duties of the position. Answer all calls promptly and within a specific time line to ensure a high level of service availability to the customer.