Member Service Representative - Part Time - (Arlington, TX)

Member Service Representative Role Responsibilities Responsible for satisfying member's financial needs in the following areas: answer inbound calls from members in a call center environment while maintaining a high-level of professionalism; Follow the consumer identify verification process according to company policy; including the Customer Details Program (CIP) and Knowledge-Based Authentication (KBA) Adhere to all system Warning Codes and Fraud Alerts per company policy; perform all maintenance functions to better meet the needs of the member; have an understanding of other departments processes as well as documentation for other departments to process transactions; actively expand the member relationships by cross selling products or referring customers to appropriate lines of business; handle emails, chat and voice mails that come into the Call Center; document all interactions with members, and follow up to ensure work is completed timely