Customer Service Manager - Hourly - (Westlake Village, CA)

Customer Service Manager Position summary Overview The Customer Service Manager (CSM) is responsible for executing TSI's member retention strategy through the successful management and monitoring of the member background. The CSM directly reports to the General Manager (GM). The CSM will also collaborate together with and receive direction and guidance from the Business Director or Business Manager (BD/BM). The CSM manages Clean Team, Welcome Team and Babysitters. The Customer Service Manager role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results). Create the TSI Environment Models the core attributes of a successful employee with the utmost integrity, lives the mission and empowers others to do the same; focused on building meaningful relationships with members, their kids and teammates.