Senior Systems Engineer Technology - (Bentonville, AR)

Job overview Builds technology roadmaps which are incorporated into system platforms Coordinates system changes with Customers and other system areas Demonstrates up-to-date ability and applies this to the development, execution, and improvement of action plans Ensures Customer service levels Leads team tasks Leads the development of system solutions, within the guidelines identified in the Info Systems Development Life-cycle (ISDLC), that have high availability and scalability consistent with Customer needs Mentors and develops Associates Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity Provides and supports the implementation of business solutions Collaborate closely with and provide support to the Performance Analytics subject matter expert and help with the delivery of Performance Analytics within ServiceNow IT. Defining the right Key Performance Indicators (KPIs) that align to business objectives.