Contact Center Instructional Designer & Trainer - (Dallas, TX)

The role of the Instructional Designer & Trainer is to design and conduct learning events that will enhance the contact center performance and boost the overall customer and associate background, while meeting Stream's business objectives and core values. The Instructional Designer & Trainer promotes the highest standards of ethical and professional conduct and delivers an exceptional background for our teammates, vendors, customers and associates through daily delivery of a positive and energetic attitude and work ethic Develop and facilitate engaging training sessions to Stream employees and outsourcing partners to support system enhancements, Stream's products, services and events, and customer interaction skills Identify knowledge gaps and training opportunities and determine appropriate training delivery methodologies.