Collections Associate - (West Des Moines, IA)

GET TO KNOW ALORICAAt Alorica, we only do 1 thing – make lives better, 1 interaction at a time. We’re a global leader in customer service and collections, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to provide collections/receivables management phone support for 1 or more clients at our contact center facility. In this role, you will be assisting customers with making outstanding payments for clients. You’ll be acting as a consultant to the customer, empathizing with their situation, encouraging and educating them,and offering assistance and payment options. A strong relationship between our clients and their customers starts with you – so only the awesome need apply!KEY JOB DUTIES Handles various incoming and outgoing collections-focused phone calls Resolves customer questions, complaints and collections inquiries in a professional, helpful manner