Technical Support Analyst - (Sheboygan, WI)

Overview Acuity is seeking a Technical Support Analyst. Under general supervision, the analyst will install PC hardware and software, mobile device systems, and any related peripherals. The Technical Support Analyst will load and verify operation of software such as operating systems, ms word processors, spreadsheets and other applicable software. They will troubleshoot and resolve hardware, software, and user problems. The analyst will also provide training and technical assistance to our end users.Responsibilities CRITICAL FUNCTIONS: Installation of hardware and software at client work stations. Provide assistance to keep the systems running efficiently for the client Support and maintain mobile device operating systems, hardware and software Analyze, solve, and correct user problems of a moderately complex to complex nature in a multi-vendor environment. Utilize various technical tools for problem isolation and detection.