Customer Service Supervisor - (Montgomery, AL)

POSITION TITLE: Customer Service Supervisor CLASSIFICATION: Exempt REPORTS TO: Director of Operations Closing Date:Monday, March, 18, 2019 We are seeking a Customer Service Supervisor to lead and coordinate the workflow activities and operations of a team of Customer Service Representatives (CSR’s) to meet the volume management target. Monitor, train and coach CSR’s to ensure that they meet and exceed individual and departmental performance objectives. Make and receive phone calls as needed to support call volume. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Supervise a team of customer service agents * Organize, direct, and monitor daily activities of team of customer service agents * Monitor and review individual and team performance * Monitor calls to observe individual demeanor, technical accuracy