Pacific Sales Customer Service Specialist - (Germantown, MD)

Our Customer Service Specialist is responsible for ensuring, fast, friendly, and accurate customer service for all Pacific Kitchen and Home Customers. They are primarily responsible for providing an excellent customer background and accurately processing transactions, which includes new orders and returns & exchanges while following the Best Buy selling-skills sales process. This role requires customer follow up, which will include working in Order Management System (OMS) queue & alerts, escalation management, scheduling deliveries, and reviewing purchase orders or validating stock levels. Partnering with product process teams on inventory variance research, license plate accuracy, inspection and at-risk inventory management. Key accountabilities: * Provides order and escalation support by answering customer calls on the sales process, scheduling deliveries, post-sale calls or addressing problems & concerns, processing system queues & alerts and report reconciliation.