Work From Home Customer Support Representative - (Alsip, IL)

This position is with Mommy Jobs On-line, so please visit mommyjobsonline.com to apply and get registered on our site directly! As a member of our Trade Compliance Customer Support team you will be working in a dynamic environment providing Level one Support for our Denied Party Screening products. This position may be working occasionally on evening support as requested by the manager. Responsibilities Utilize ticketing application (Fresh Service) to create and maintain incident info. Handling customer support triage activities independently. Follow and develop procedural and diagnostic documentation. Answer and dispatch incoming support inquiries on a 1st-level basis to maintain proper service levels. Support data team with data compiling and quality checks and other data related items. Updating CRM and various distribution lists. Requirements Strong expertise to troubleshoot problems quickly to determine and resolve the root cause utilizing various techniques.