Customer Service Representative - (Cleveland, OH)

About Us We are the leading mobile managed solutions and service provider in the data collection, mobility and barcode printing industry. Since our founding in 2002, our expertise to adapt to our clients needs has propelled TRG to the forefront of the industry. We provide an unprecedented amount of service options to our customers including buying, selling, renting, repairing, deploying, servicing and managing equipment. We support equipment that is currently covered by manufacturers warranties, provide complete maintenance solutions and offer custom services for new and legacy equipment. Responsibilities Answer enquiries and provide info about goods & services Answer customer phone calls Data Entry and maintenance Investigate customer complaints Process customer requests and escalate as needed Update customer accounts Respond to customer emails Recommend improvements in products, packaging, shipping, service, or billing methods Education