Trainer - (Montgomery, AL)

Position title:Trainer Status: Exempt Reports To: Director of Operations Closing Date: Monday, March 18, 2019 We are seeking a Trainer to join our management team Summary - Trainers participate in and conduct company training programs, provide classroom training, monitor agents on the floor, and work with management staff to complete and document service observation and quality qualifications. Essential Duties and Responsibilities: * Develops a deep understanding of the project or projects as assigned, and assimilates details quickly in order to deliver effective training and document compliance. * Monitors Compliance * Monitors Project Specific Customer Service (Telephone Etiquette) * Validates Project Specific KPI’s * Identifies unique up - training or reinforcement opportunities * May achieve training certifications offered by client if available * May be required to attend some client meetings * Demonstrates the expertise to coach and provide feedback to new agents for assigned project/projects * Keep