Technical Support - (Poway, CA)

Under minimal supervision, provide technical support to customer base on a computer-based automotive repair shop management and accounting system. Support will be provided by telephone, email, remote computer access and written correspondence consistent with objectives and standards set for the department. PrimaryResponsibilities: Respond via telephone, email, written and remote computer communication regarding installation, operation, and maintenance of PC based automotive repair and shop management system. Document accurately and completely all product-related problems in an electronic call tracking system in accordance with departmental guidelines. Maintain thorough and current understanding of PC based software, hardware, and industry trends. Respond to customers politely, and maintain a professional, helpful attitude at all times. Document and forward possible electronic product enhancements to product management. Assist management in training new employees and daily operational duties.