Manager, Manual and Complex Usage and Customer Billing - (Covina, CA)

**Job Description** **ENERGY FOR WHAT'S AHEAD** Are you looking to make a difference in your career? We're working on smarter grids, cleaner energy and tools to help people manage energy more efficiently. **About Customer & Operational Services** Southern California Edison's (SCE's) Customer Service Organizational Unit (CS) shares the responsibility to safely deliver reliable, affordable electricity to our customers. We support this effort by working to meet customer expectations. Customer Service is dedicated to operational excellence and innovative thinking through our workforce in our call center, field operations, billing and payment center, outage and demand-side management and other service offerings. **Job overview** The Manager of the Manual and Complex Usage and Customer Billing team will provide effective leadership to multiple work groups whose core work entails: + Ensuring manual and complex accounts are billed accurately and timely, including but not limited to