Customer support specialist - (Portland, OR)

Customer Support Specialist Position details CoStar is seeking a Customer Support Specialist to provide prompt, thoughtful email support to customers using our software product, Cozy. Reporting to the Customer Support Manager, you will use your exceptional communication and prioritization skills to respond to a large volume of customer inquiries, while also working cross-functionally with other teams to test and improve the product. Position assignments: Use our ticketing system to respond to customer emails and address pain points and questions about the Cozy product Exercise your product knowledge and good judgement to prioritize and categorize a large volume of customer inquiries within department SLA Assist with complex questions about on-line payments and payment processing, coordinating with customers, banks, engineers, and our payment processor Work with internal product