IT Service Desk Specialist, Part-Time - (Chicago, IL)

IT Service Desk Specialist, Part-time (Chicago, IL) Your Dream Job - The Details POSITION OBJECTIVE: The IT Service Desk Specialist provides the front line technical support to all employee users. He or she is a personable team member who takes requests via the on-line ticketing system, employees calling in, or questions emailed to the team. The IT Service Desk Specialist is able to provide exceptional desk side customer service and deliver accurate resolutions in a timely manner. This role adds value to the organization by resolving technological obstacles that allow employees to minimize risk and maximize health. ISSUE SOLVING AND QUALITY Averages appropriate number of closed tickets that are not reopened or escalated to other IT teammates Tests fixes to ensure problem has been adequately resolved Applies diagnostic utilities to aid in troubleshooting Accesses software updates, drivers