Sr Credit Services Specialist - Payment Support - (Columbus, OH)

JOB DESCRIPTION Assists team leader / manager with oversight of daily departmental work activities. Assignments are broad in nature and often require originality and ingenuity. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer background Provides reporting to supervisors/managers which assists them in monitoring the performance of teammates. Provides direction, guidance and coaching to teammates. Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position. May assist in scheduling and coordinating team activities. Assists team leader/managers with escalated calls, emails, and corporate escalations. Observes specialists to ensure adherence to company policies and procedures, reporting discrepancies back to the team leader / manager for follow up.