Help Desk Support II NC52612709 with Security Clearance - (Montgomery, AL)

Position overview Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Familiar with a variety of the field's concepts, practices, and procedures. Relies on background and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager. **Serco Inc. is using this posting for the purpose responding to a proposal. We are seeking candidates who are qualified in the event of a contract award. This position is not currently funded/active.