Help Desk Technician (Communications - Focal Point) with Security Clearance - (Colorado Springs, CO)

Help Desk Technician (Communications - Focal Point) Job Locations USA-CO-Colorado Springs Job ID 2018-50854 Number of Positions one Job Function SCA Security Clearance Level Secret Full/Part-time Full-time Position description LOCATION: US AIRFORCE ACADEMY (USAFA) Provides communications support for the 10th Communications Squadron on the United States Air Force Academy (USAFA). PRIMARY DUTIES: Reports to the CFP lead and is part of a call center that is the single point of contact for the 10th Comm Squadron. Receives communication equipment trouble calls over the phone or through email and assigns Remedy tickets to the applicable work center across multiple networks. Must possess a basic understanding of Windows 7/10 along with computer network architecture and overall function. Excellent customer service skills are required and be able to function in a high stress environment.