Sr Technician, Help Desk with Security Clearance - (Arlington, VA)

Sr Technician, Help Desk Job Locations USA-VA-Arlington Job ID 2019-51517 Number of Positions 6 Job Function Info Technology Security Clearance Level Top Secret Full/Part-time Full-time Job details Provide technical assistance to computer users. * Answer questions or resolve computer problems for clients in person, or via telephone or electronically. * May provide assistance concerning the use of computer hardware and software, including printing, installation, ms word processing, electronic mail, and operating systems. * Responds to and diagnoses problems through discussion with users. * Ensures a timely process through which problems are controlled. * Includes problem recognition, research, isolation, resolution, and follow-up steps. * Supervises operation of help desk and serves as focal point for customer concerns. * Provides support to end users on a variety of issues. * Identifies, researches, and resolves technical problems.