Customer Experience Analyst - (Austin, TX)

. Volt Workforce Solutions is supporting a client that is a leading provider of Prepaid debit cards and commercial prepaid card solutions in the U.S. They serve the estimated 68 million under banked consumers who do not have a traditional bank account or who rely on alternative financial services, by offering products that are flexible with powerful features designed just for them. The CRT analyst is responsible for responding to consumer complaints. The analyst is responsible for researching and responding to customer inquiries and complaints from internal and external sources and identifying opportunities for improvement in the customer background. Responsibilities: * Resolve complaints related to pending authorizations, pending deposits, fraud and charge backs (disputes), distributor agents