Customer Service Coordinator - (Phoenix, AZ)

Customer Service Coordinator - Description D.R. Horton, Inc. is currently looking for a Customer Service Coordinator. The right applicant's primary goal is to facilitate completion of all customer warranty requests while maintaining a high-level of customer satisfaction. This is achieved by scheduling subcontractors to make repairs. The Customer Service Coordinator is responsible for proactively resolving customer issues after the closing of the home. Essential Duties and Assignments include the following. Other duties may be assigned. Receive and confirm receipt of homeowner requests Makes initial contact with homeowners and/or Customer Service Technicians to schedule inspection appointments Evaluate homeowner repair issues to determine if they are warrantable items Communicates effectively to homeowner if repair issue is deemed not warrantable Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs Schedule and manage subcontractors to make designated