IT Help Desk Technician - (Newport Beach, CA)

Craig Realty Group is currently looking for a Full time IT Helpdesk Technician who can apply exceptional customer service skills and unmatched IT knowledge to our corporate office and center locations. The perfect applicant is able to execute the following essential duties, responsibilities, as well as having the listed requirements and background: Handles help desk tickets through Company's ticketing system, phone and in person. Keeps track of all open tickets and follows up on outstanding requests on a regular basis. Ensures timely ticket resolution and troubleshooting. Creates user accounts and configures hardware as part of the on-boarding process. Microsoft active directory user, group and computer maintenance. Troubleshoots, repairs and supports computer systems' software and hardware. Interfaces with 3rd party vendors and support teams on an as-needed basis. Provides support and troubleshooting on LAN, WAN, and WLANSupports audio and video equipment in conference rooms.