It helpdesk and desktop support analyst (contract and contract to hire) - (Independence, OH)

Beacon Hill Technologies has multiple opportunities for IT Helpdesk and Desktop Support Analysts with our clients located throughout Cleveland and Akron, Ohio. Log all requests in HP Service Anywhere (solutions center call tracking software). This includes all incoming calls, direct calls, e-mails, voice mails, chat, walk-ins and any other solutions center interaction. Provide accurate and thorough solutions to end user interactions. Escalate or transfer incidents when appropriate. Provides details to end-user regarding the status of their incidents or requests. Troubleshoot PC hardware and software problems; software installations and upgrades; provide 1st line support for applications, network, server, and security. Research, resolve, and respond to questions received in accordance with set policies and procedures. Continuous development of communication expertise, issue solving techniques, and the creation of more efficient support methods.