Unit Manager (Commercial Insurance Tracking) - (Miami, FL)

Plans, organizes, leads, controls and coordinates the day-to-day activities. The Unit Manager is responsible for overseeing a team and servicing clients to ensure service levels are met, as well as resolve customer issues/complaints, correspondence, tasks, web workflow and escalations. RESPONSIBILITIES: Participates in the development of short/longterm goals and plans for work group Insures that controls exist to monitor existing performance Communicates appropriately departmental performance Consistently enforces all corporate/operational/departmental policies and values Provide coaching and direction to all associates within department that promote continued improvement in performance. Enforce all key performance indicators that measure productivity and quality standards associated with department functions and tasks. Investigate and appropriately resolve escalations associated with performance of individual(s), customer issue, department and/or operational tasks.