Qa analyst trainer, dcc - (Alexandria, VA)

QA Analyst Trainer, DCC Summary PenFed is hiring a QA Analyst Trainer, DCC in Alexandria, Virginia. The primary purpose of this job is to perform quality assurance reviews for recorded calls/video and loans serviced in PenFed's collections and host systems. This position will sample loans to assure that policies and procedures are followed to ensure compliant and efficient default servicing is performed, as well as adhere to documentation, system documentation, offers for assistance, and decisions meet PenFed, regulatory, and investor guidelines. Additionally, this job will facilitate and deliver training courses to PenFed's DCC / Default Servicing group. These courses will include job specific technical training, compliance, refresher training and training on complex topics. Training classes will be facilitated interactively through various delivery methods and supported by job aids and other supplementary training materials.