Ivr tester - w2 contract - (Irving, TX)

Position IVR Tester 100 remote 10 mnth+ Contract TeamsEnvironment Contact Center Team Gulf Power Acquisition Implementing a NEW system of record (SAP) building out revenue tracking, new web sites, new CRM and desktops due to acquisition and implementation of a new system of record. Agile Team Constant cycle of creating the test cases and executing until they are done Must Haves Test Case Development Tracking Tools (Any, they use JIRA, Rational and Qmetry) Nuance Voice Documentation he said is the new standard framework Speech Recognition Technology o VUI (Voice UI Design) standard framework for writing and displaying UX IVR Testing at least two years of background o Systems Integration Testing o UAT Cisco CVP (Customer Voice Portal) OR Cisco Unified Contact Center Enterprise (UCCE) Call Flows