Account Rep - (Detroit, MI)

Account Representative needs college diploma and/or significant proven background in a customer service role in the industrial manufacturing sector Account Representative needs: commitment to customer loyalty, advocacy, engagement, and retention. SAP, or other manufacturing related order entry systems d Advanced knowledge of EDI related transactions and issue resolution desired. Knowledge of Ford DDL, FCA Smart systems a plus Expertise to speak French (Quebecois) a plus. Supply Chain, Sales and Marketing strategies Account Representative duties: Manage customer expectations by clearly communicating our commitments to the customer (ie. Delivery dates or problems resolution) and by promptly updating the customer with changes in status Use their judgment and knowledge of strategic plans for each customer to respond to requests for orders, technical support and other services.