Customer service specialist - pittsford, ny - (Rochester, NY)

Provide client support, including educating the client on the unemployment claim process, processing unemployment documents, performing research and ensuring accurate and timely details is provided to state agencies. Communicates with clients on a daily basis to discuss claimant separation reasons. Gathers the necessary details to respond to the state's request and educates the client on best practices to manage UI benefits. Processes unemployment claims-related matters in approx 20-25 states, which require all forms to be completed with detailed and accurate separation info within state specific regulations. Utilizes established tracking mechanisms in order to ensure clients have been contacted and state responses have been completed within the established timeframes to ensure compliance with agency regulations.