Service Associate - (Frankfort, NY)

Overview: ========= Specializes in our branch customer experience through lobby management, transactions and basic retail servicing interactions. (e.g. customer service enrollment, address changes, problem resolution). Accurately processes a variety of financial transactions (e.g. deposits, withdrawals) in an accurate and efficient manner. Main responsibilities: * Address the customer s immediate need, and then provide a service transaction or guided self-service * Match the appropriate resource (person, digital service) to the need * Identify transactions on the line that can be migrated to digital solutions * Demonstrate digital transaction tools to customer directly, including explanations of benefits, etc.