Field Service Technician Lead - (Olathe, KS)

Field Service Technician Lead Field Service Technician Lead will provide local IT leadership support services for assigned Allegion facilities. The Lead will manage a small team of four or less Field Service Technicians (FSTs) within their area of responsibility, providing day to day direction. The Lead will provide exceptional customer service to site personnel while providing exemplary technical support. The Lead will support incident and request resolution to exceed SLAs, support the evolution of the client computing environment, and assist projects related to IT infrastructure to achieve business objectives. Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time. Primary accountabilities include. Be empowered and accountable in providing advanced technical support and resolutions, primarily at a 2d level, to exceed end-user expectations per Service Level Agreement metrics. Level Agreement metrics.