Guest Service Supervisor - Holiday Inn Express Grandville - (Grandville, MI)

Job summary: Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied. Key functions: Report to work in uniform presented professionally, neat, and clean Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Anticipate and meet the needs and expectations of our guests, then go 1 step further Lead by example and uphold all Suburban Inns policies Hold Teammates accountable to the standards of employment and job performance set by the Core Values of Suburban Inns and IHG. Discipline Teammates as needed, according to Suburban Inns’ policies Assist with keeping track of the One More Step program, as well as motivate staff to push themselves to take One More Step every day Rotate Manager on Duty shifts over the weekends for the hotel