Manager - Ambulatory Call Center, AAPG Administration, Full-Time (Annapolis, MD) - (Annapolis, MD)

Position Objective: The Manager of the Access services team within the Patient Access and Support Services department supervises the daily operation and personnel of the assigned product line teams within the department. The role is responsible for coordinating, executing and continually improving the overall patient access for the Ambulatory offices. You will serve as lead for all front line training and daily monitoring for the Access Services team. The position assesses developmental needs to drive training initiatives and actively searches, creatively designs and implements effective methods to educate, improve technical capabilities and recognize performance. This role is highly collaborative role that involves close partnership with operations terms, internal HR, billing and other business units.