Customer Service Representative - (Grand Rapids, MI)

Chervon is 1 of the world’s largest power tool and lawn and garden equipment manufacturer with a rich history of innovation. Chervon’s commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, manufacturing, design, marketing, sales and service teams throughout the world, we do it all. About Our Opportunity The Customer Service Representative will report directly to the Consumer Services Manager. The focus of a CSR is to provide support to customer inquiries. In depth product knowledge is required (training to be provided). A CSR must have the expertise to provide an outstanding positive customer support background. Critical responsibilities Answer incoming customer inquiries in regards but not limited to: Tech support Warranty claims Small parts orders