Guest Service Representative- Hilton Garden Inn Grand Rapids - (Grand Rapids, MI)

Job summary: Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and Hilton standards, as well as going above and beyond to ensure that guests are 100% satisfied. Key functions: Report to work in uniform presented professionally, neat, and clean Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Anticipate and meet the needs and expectations of our guests, then go 1 step further Emulate the Suburban Inns’ sales sheets and use suggestive selling with each reservation inquiry Maximize rate and occupancy, and recognize when to walk away from a reservation Collect leads and prospect new business, communicate the info with the Sales Department Gather the appropriate data from each guest, from address info to credit cards and signatures Clearly state all necessary policies and hotel info to each guest